Hanna Instruments Australia
The Hanna Advantage: A Worldwide Leader in Technology and Innovation 100% Quality  360 Value
Sales: (03) 9769 0666   |    Mon to Fri: 8:30am – 5:00pm
Hanna Instruments Australia
Sales: (03) 9769 0666   |    Mon to Fri: 8:30am – 5:00pm

Privacy Policy

HANNA Instruments Australia recognises that your personal information is important to you and that you are concerned with its collection, use and disclosure. HANNA instruments Australia, like other companies operating in Australia, is bound by the National Privacy Principles as set out in the Privacy Act 1988 (Cth) which set clear standards regarding these activities. HANNA instruments Australia’s policy on the collection, use and disclosure of customer personal information is set out below.


The personal information you provide to HANNA instruments Australia may be collected, used and disclosed for a number of purposes connected with our business operations, which include:

  • providing you with products and/or services requested;
  • dealing with requests, enquiries, complaints, consumer guarantee or warranty claims, and other customer care related activities;
  • marketing our products and services and providing advice on our products;
  • developing and improving our products and services;
  • the operation and administration of subscriptions that you have with us;

The type of personal information we collect or which we may hold about you may include:

  • your name;
  • your business name;
  • your address;
  • your telephone number(s);
  • your e-mail address;
  • information on how you use our products and services
  • Username and password

We collect personal information in a number of ways including:

  • when you request a quote/catalogue from us
  • when you order goods or services from us
  • when you provide us your details for customer care purposes


The information given to us by customers remains confidential at all times. HANNA Instruments Australia will not sell, trade, rent, share, distribute or otherwise deal with your information with any third party.

HANNA Instruments Australia agrees not to send unsolicited email of any sort to you from a third party.

We may only disclose personal customer information or other information collected at any time for a prescribed purpose if –

We have your expressed consent to do so

The information is to be used for a purpose related to that which we outline when collecting the information

While on most occasions, the consent of the customer will be required before any information is made known to a third party, HANNA Instruments Australia may do so if in good faith, the information is –

  • deemed necessary in order to prevent harm of any sort to the customer
  • used in order to investigate conduct which is thought to be unlawful
  • required in order to comply with legal processes

Customers please note that such action will only be taken where it is thought to be absolutely necessary.

Access To Your Information

Customers will have access to the information which they provide to HANNA Instruments Australia, and this information can be changed and updated at any time. Your information, once provided, will be stored in a secure environment, ensuring that other customers are unable to access it in any way.

HANNA Instruments Australia will not alter your information in any way unless your consent or request is given for us to do so. HANNA instruments Australia ‘s staff may from time to time view your information, but it will only be in accordance with the purposes previously mentioned in the “Use” section.

Further Information / Complaints

** If you have any questions, comments or complaints about our Privacy Policy or security arrangements, please contact us by emailing techsupport@hannainst.com.au.

Marketing Communications:

We may send you marketing information, including about our services and products that we believe you may be interested in, by e-mail, SMS, MMS or other electronic means with your consent. You may give us your consent by, for example, ticking a box on an electronic or paper form where we seek your permission to send you electronic or other marketing information.

You may subsequently opt-out of receiving marketing communications from us, by using any unsubscribe facility we provide, or by calling (03) 9769 0666  or emailing us on marketing@hannainst.com.au .  If you do opt-out, however, you will still receive communications from us relating to the products and services we provide to you, such as order confirmation, delivery notification, warranty and returns.


Hanna Instruments Australia – Cookie notice

What are cookies?

Cookies and tracking technologies are small text files stored on your device when you use a web browser. Some cookies are essential for you to use our site, while other cookies collect data about your browsing habits. We use this data to give you the best experience.

Use of cookies:

We may at times collect and use cookies on our website, which may be used by, and on, the third-party websites that host our online advertisements. You may choose to disable the cookie setting by adjusting your internet browser.

We may use the personal information we collect to better understand your behaviour, preferences and habits, including to determine if there are other services or products that may better suit your needs.

You have no obligation to provide any information requested by us. However, if you choose to withhold information, we may not be able to provide you with the services or products that depend on the collection of that information.

List of cookies we collect:

The table below lists the cookies we collect and what information they store.

If you have any questions or feedback about privacy, or wish to make a complaint about the way in which we have handled your personal information, please contact us at:

Hanna Instruments

18 Fiveways Boulevarde, Keysborough VIC 3173

Phone: (03) 9769 0666

We endeavor to respond to complaints within a reasonable time frame. If you are dissatisfied with our response, you may refer the matter to the Australian Information (Privacy) Commissioner by visiting www.oaic.gov.au.